Frequently asked questions about Mediaddress

General

The use of Mediaddress entails full compliance with the GDPR rules, so the only thing you have to worry about is to create the most appealing press release possible and select the target list of journalists!

 To read our information, click here.

There is a wide variety of possibilities to meet the various operational and budget requirements. There are three packages available: START, PRO, FULL, with the possibility of also adding single options.Click here for more detailed information.

Our free trial

No, activating the test password implies no obligation, to request your 7-day free trial simply complete the following form indicating your name, surname, email address, telephone number and the company you work for. One of our sales staff will call you and provide the credentials for the trial period along with a few tips on how to use the program.

No, the trial is a tool with a purely cognitive nature, that is intended to assess the completeness and immediacy of the research results, as well as the degree of updating.

Certainly, with Mediaddress you can configure lists of recipients based on certain criteria such as role in the company, publication circulation, sector of interest or even city.

Mailing lists

Updating is one of our strengths, we have diversified it into 3 processes, crossing the various media parameters such as dissemination and issuing frequency (bi-monthly for national newspapers, quarterly for local, etc.).

Updating is requested by the editorial offices but also uses media monitoring on timely changes that occur at the top of the headings. There is an active procedure for immediate checking of emails sent by customers that are not delivered.

Finally we carry out an electronic check on the articles looking for new names.
Our update system has the EN ISO 9001: 2015 Quality certification

There are three update systems:

– Direct contact with editorial offices
– Check our daily press review on daily “chair changes”
– Electronic check on article signatures, looking for new names.

Yes, you can export mailing lists to Excel
There are no limits to adding journalists personal names. Naturally, in compliance with the European GDPR in force, the ownership of the data processing and the relative adaptation to the standard is the responsibility of the user making the insertion.
For privacy reasons it is not possible to enter more than one email address in the same account, but it is possible to activate multiple dedicated passwords.

Subscription management

No, the new Privacy rules require the signing of a Data Use License for database users, to ensure accountability with regard to their processing and compliance with the Regulations.
Yes, as many users may access the service as there are active licenses
No, this is not possible. For each active password a single email address may be connected

Sending

Yes, currently Mediaddress provides you with a report comprising:

– Number of sendings
– Messages opened

Yes, in the “Sending” option you can find the status of the messages sent with the names of journalists who received your communication and the indication of the opened/unopened status of your email

The recommended sending limits are 4000

Our plans include the following email thresholds:

– Start: 10,000
– Pro: 50,000
– Full: 100,000

Once you reach the email threshold that you can send per year, you can make a paid increase.
The ceiling can be increased by 50,000 and/or 100,000 units

Yes, at the time of sending you can choose which email address to indicate

We can only guarantee the reliability and completeness of the data contained in the database.
Our statistics indicate 97% of emails delivered. The report of the “Sending” option provides the outcome of the message sent for each name with an indication of the email status:

– Sent/opened
– Sent, unopened
– Not delivered (communication problems with the recipient’s server or full email box)
– Wrong, syntactically incorrect or no longer active address (this type of communication is automatically sent to our email address control system with a subsequent almost immediate replacement)

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