Service FAQ: how does press release sending work?

What guarantees do you give me regarding the replies of journalists to the messages sent?

We can only guarantee the reliability and completeness of the data contained in the database. Our statistics indicate 97% of emails delivered. The report of the “Sending” option provides the outcome of the message sent for each name with an indication of the email status: – Sent/opened – Sent, unopened – Not delivered (communication problems with the recipient’s server or full mailbox) – Wrong, syntactically incorrect or no longer active address (this type of communication is automatically sent to our email address control system with a subsequent almost immediate replacement)

Can I change the sender address used to send the press release?

Yes, at the time of sending you can choose which email address to indicate

Can I increase my email threshold?

Once you reach the email threshold that you can send per year, you can make a paid increase. The ceiling can be increased by 50,000 and/or 100,000 units

How many emails can I send in total with my subscription in one year?

Our plans include the following email thresholds: – Start: 10,000 – Pro: 50,000 – Full: 100,000

Are there limits on the total number of recipients?

The recommended limit is 4,000 recipients per send

Can I check if the journalist has read the emails sent by the program?

Yes, in the “Sending” option you can find the status of the messages sent with the names of journalists who received your communication and the indication of the opened/unopened status of your email

Are my issued press releases tracked?

Yes, currently Mediaddress provides you with a report comprising: – Number of sends – Messages opened

Mediaddress Italy plans: find the right plan for your press office!

For any questions or requests for information, our customer service team is at your disposal.

Start
most popular
Pro
Full
Users included
1
1
1
Italy Database
Freelance Database
Contributors Database
Full contact details visibility
Unlimited PDF export
Notes and tags
Black list management
Archived mailing lists
Up to 3
Up to 25
Up to 50
XLS exports (1)
Up to 10,000 contacts/year
Up to 35,000 contacts/year
Up to 75,000 contacts/year
Emails
Up to 10,000/year
Up to 35,000/year
Up to 75,000/year
Scheduled email sending
Email sending report
Journalists' social media accounts
Profile customisation
Profile creation
Articles
Journalist search by keyword
Press release publishing on Windpress
Support (2)
Basic
Plus
Plus

(1) Exports: 10,000 journalists/week – 10,000 outlets/week.
(2) Basic support: first training session included – support via email. Plus support: unlimited training sessions – support via email, chat and phone customer care.

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